Shipping and Delivery Information for Houseofmushrooms.in
We take pride in delivering your orders promptly and efficiently. Here's what you need to know about our shipping and delivery process:
**Order Processing Time:**
- We typically ship products within 2-3 working days from the date of order placement.
**Estimated Delivery Time:**
- For orders within India, you can expect delivery in approximately 5-8 working days. Please note that delivery times may vary based on the shipping address and other factors, such as public holidays and extreme weather conditions. In rare cases, it might take up to 2 weeks, and for certain regions, like Jammu & Kashmir and North East India, delivery may take up to 10 working days.
**Shipping Charges:**
- We offer free shipping on all Prepaid Orders.
- For Cash on Delivery (COD) orders, we charge a nominal shipping fee of Rs 50.
**Order Tracking:**
- Once your order is dispatched, you can track its progress. We will send you an email and SMS containing a tracking code and a link for your convenience. If you have any questions or concerns, please reach out to us at ask@houseofmushrooms.in.
**Courier Partners:**
- We rely on trusted courier companies, including Delhivery, Xpressbees, Bluedart, and EcomExpress, to ensure the safe and efficient delivery of your products.
**Verification of Cash on Delivery (COD) Orders:**
-For all Cash on Delivery (COD) orders, we prioritize the security of your transactions.
-We will conduct a verification process through a phone call or WhatsApp message before processing and delivering COD orders.
-If we are unable to reach you through the provided contact information or do not receive a response within a reasonable timeframe, the order will not be delivered.
-This verification step helps ensure a smooth and secure shopping experience for all our customers.
**Undelivered Orders:**
- In the rare event that the tracking details show a product as delivered, but you haven't received it, please take the following steps:
- Inform us within 48 hours of receiving the delivery notification.
- We will promptly investigate the issue with our courier partner and initiate a resolution process, which may take up to 10 working days.
- Beyond the mentioned timeline, it becomes challenging for us to address the issue, and we will not be held liable for any losses.
**Jurisdiction:**
- Please note that all disputes are subject to the jurisdiction of Tamil Nadu.
Thank you for choosing Houseofmushrooms.in for your shopping needs. We look forward to serving you with top-quality products and efficient delivery services.
